Pacific, MO – Remote – Full-time

Full job description

Be part of a team that’s committed to making a difference. We believe in our work and our customers.

Position Location

Remote TyRemote

Office Location (if not fully remote):n/a

Job Description

Support Our Loan Officers & Drive Customer Success!

Loan Support Powerhouse:

• Gather vital documents and information from borrowers.
• Ensure loan files are complete and accurate.
• Chase down missing pieces and resolve any issues.
• Guide loans through the process: open escrow, coordinate inspections, and secure necessary insurance.
• Pre-qualify borrowers using advanced technology.
• Collaborate with our team to ensure smooth and timely closings.
• Exceptional Customer Service
• Answer borrower questions and guide them through the process.
• Maintain open communication with borrowers, real estate agents, and title companies.
• Schedule and coordinate successful loan closings.

Administrative Expertise:

• Maintain key databases.
• Assist with marketing efforts.
• Stay ahead of industry trends and product knowledge.
• Handle day-to-day administrative tasks efficiently.
• Contribute to special projects as needed.

This role is ideal for:

• Highly organized and detail-oriented individuals.
• Excellent communicators with strong customer service skills.
• Team players who thrive in a fast-paced environment.
• Those with a passion for the mortgage industry.

Experience:

Attention to detail required

5+ years of mortgage lending or related experience.

Proven experience in retail loan origination.

Proficiency in Encompass360 is a must.

Knowledge & Skills:

Deep understanding of mortgage lending processes and regulations.

Expertise in various loan programs (Conventional, FHA, USDA, VA, USDA, Bond and DPA’s).

Strong knowledge of mortgage-related terminology and procedures.